Terms and Conditions

Introduction

Welcome to Fidelity Matters Consulting. By accessing our website or engaging our services, you agree to comply with and be bound by the following terms and conditions.

1. Scope of Services & Regulatory Boundaries

Fidelity Matters Consulting provides operational, administrative, data-entry, document formatting, and practice-management support services exclusively to licensed financial advisers, planners, and corporate wealth management practices.

Regulatory Disclaimer: Fidelity Matters Consulting is an independent administrative support provider. We are not an Australian Financial Services Licensee (AFSL), an authorized representative under the Australian Corporations Act 2001 (Cth), nor an investment adviser registered with the Securities and Exchange Board of India (SEBI). We do not provide personal or general financial product advice, investment advisory services, legal advice, or tax advice to retail or wholesale clients. All administrative deliverables—including Records of Advice (RoAs) data population, review tables, and document preparation—are produced solely for review, verification, and final sign-off by the contracting licensed practitioner.

2. Authorized B2B Use & Client Obligations

Commercial Use: This website and our services are intended solely for authorized commercial and business use by financial planning and wealth management firms.

Accuracy of Materials: You agree to provide accurate, complete, and lawfully collected information required for service delivery. You warrant that any client information shared with us complies with applicable data protection laws.

Prohibited Conduct:You agree not to distribute malicious software, attempt unauthorized access to our systems, or use our services in violation of any applicable domestic or international law.

3. Intellectual Property

All proprietary website materials, brand designs, logos, workflows, software toolsets, and internal processes remain the exclusive intellectual property of Fidelity Matters Consulting. Subject to receipt of full payment, client-specific deliverables created under an agreed scope belong to the client, while underlying templates, methodologies, and know-how remain our property.

4. Invoicing, Payment, and Suspension

Service Fees: Fees are established in individual Service Level Agreements (SLAs) or Statements of Work (SOWs).

Invoicing Terms:Invoices are issued in advance or as otherwise stipulated in your service agreement.

Payment Due Date:Invoices are payable within the agreed timelines. We reserve the right to suspend performance of services upon written notice if undisputed invoices remain overdue.

5. Data Protection and Confidentiality

Each party agrees to maintain strict confidentiality regarding all proprietary or sensitive commercial and customer records shared during the engagement. Our data processing protocols, transfer safeguards, and privacy controls are governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

Fidelity Matters Consulting, its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption.

Total Cumulative Liability:The total aggregate liability of Fidelity Matters Consulting arising out of or related to these Terms, the website, or our services—whether in contract, tort (including negligence), or otherwise—shall not exceed the total service fees actually paid by you to Fidelity Matters Consulting in the three (3) months immediately preceding the event giving rise to the claim.

7. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

8. Termination

Either party may terminate services in accordance with the notice provisions set forth in their specific Service Level Agreement. We reserve the right to suspend or terminate access immediately in the event of a security violation, non-payment, or breach of these Terms.