Compliance

At Fidelity Matters Consulting (“FMC”), we are committed to maintaining appropriate standards of data security, confidentiality, operational controls and compliance relevant to the services provided. We support financial advisory practices, wealth managers, professional firms and other businesses through outsourced back-office, administrative and operational services. FMC does not represent that it is licensed, registered or authorised to provide regulated professional or financial services in every jurisdiction in which its clients operate.

1. Service Scope & Regulatory Boundary

Fidelity Matters Consulting operates within an outsourced administrative, operational and practice-support capacity:

• ✓ Fidelity Matters Consulting does not provide personal or general financial product advice, investment management or retail financial advisory services.
• ✓ Fidelity Matters Consulting is not licensed, registered or authorised as a financial adviser, investment adviser, broker, dealer or representative of any of them in any jurisdiction, including Australia, India, the United Kingdom, the European Union and the United States.
• ✓ In particular, it does not hold an Australian Financial Services Licence (AFSL), is not an authorised representative of an AFSL holder, and is not a SEBI-registered investment adviser.
• ✓ Reports, summaries, draft reviews, administrative documentation and other practice-support materials prepared by Fidelity Matters Consulting are administrative deliverables intended for review, validation and approval by the client's appropriately authorized personnel.
• ✓ Regulated decisions, recommendations, suitability determinations, approvals and final client-facing advice remain the responsibility of the client's appropriately authorized personnel.
• ✓ The client remains responsible for identifying and complying with the regulatory, licensing, professional and conduct requirements applicable to its business and for obtaining any required professional advice, regulatory approval or authorisation.

2. Data Privacy & Cross-Border Processing

Because Fidelity Matters Consulting supports clients across multiple jurisdictions, applicable privacy and data-protection requirements may include:

• ✓ India: Digital Personal Data Protection Act, 2023 and other applicable Indian privacy and data-protection requirements.
• ✓ Australia: Privacy Act 1988 and the Australian Privacy Principles (APPs), where applicable, including requirements relevant to cross-border disclosures and security of personal information.
• ✓ United Kingdom: UK GDPR and applicable UK data-protection legislation, where applicable.
• ✓ European Union: EU General Data Protection Regulation (GDPR), where applicable.
• ✓ United States: Applicable federal and state privacy and data-security laws, where applicable.
• ✓ Other jurisdictions: Including Canada, Singapore, New Zealand and Switzerland, where applicable.

Not every law listed above applies to every client, individual, service or processing activity.

Where Fidelity Matters Consulting processes personal information on behalf of a client, processing is carried out in accordance with applicable contractual arrangements, documented client instructions, applicable privacy and data-protection requirements, and appropriate technical and organisational safeguards.

Where personal information is accessed, transferred or processed across national borders, appropriate contractual, technical and organizational safeguards are applied according to the circumstances and applicable requirements.

Depending on the applicable law and the nature of the engagement, Fidelity Matters Consulting may act as a processor, service provider or equivalent role in relation to client personal information. Such information is processed only for the agreed services and in accordance with the client's documented instructions and applicable contractual requirements.

3. Confidentiality & Access Security

Client information, business records and other confidential information entrusted to Fidelity Matters Consulting are handled subject to confidentiality and access-control requirements.

• ✓ Contractual Safeguards: Employees, contractors and other personnel with access to confidential client information are subject to appropriate confidentiality obligations.
• ✓ Least-Privilege Access: Personnel are provided access only to client portals, files, systems and tools reasonably necessary for their assigned responsibilities.
• ✓ Access Controls: Access is managed using individual credentials, role-based permissions and multi-factor authentication for our own accounts and, where the client's system supports it, for accounts used to access client systems.
• ✓ Access Review: Access to client systems and information is reviewed and adjusted where reasonably necessary when personnel responsibilities change or access is no longer required.
• ✓ Endpoint Security: Company-managed devices used for client work use full-disk encryption, endpoint security controls and current operating-system security updates.

FMC's security measures are designed to reduce the risk of unauthorised access, loss, misuse or disclosure but cannot eliminate all security risks. No method of electronic transmission, storage or processing can be guaranteed to be completely secure.

4. Anti-Money Laundering (AML) & Know Your Client (KYC) Support

Where agreed services involve administrative support for client onboarding, AML or KYC processes, Fidelity Matters Consulting may assist with information gathering, data entry, document preparation and records administration under the client's documented procedures. Fidelity Matters Consulting does not perform client identification, screening or other AML/KYC functions as a regulated activity unless separately agreed in writing, does not independently determine whether a customer satisfies AML/KYC requirements, and does not assume responsibility for the client's compliance obligations.

If Fidelity Matters Consulting considers any matter suspicious, it will promptly escalate the matter to the client and will not disclose it to an end-client where that would be prohibited by law. FMC does not independently determine whether conduct constitutes money laundering, terrorist financing or other reportable activity unless expressly agreed in writing and legally permitted. The client remains responsible for all AML/KYC assessments, determinations, reporting obligations and regulatory decisions.

5. Relationship with Client Agreements

This page provides a general overview of FMC's compliance and operational practices. It does not constitute a certification or guarantee that FMC satisfies every regulatory, privacy, security or compliance requirement applicable to a particular client or jurisdiction.

Specific requirements applicable to a client engagement are governed by the relevant Service Agreement, data-processing agreement, security schedule or other written contractual arrangements.

In the event of any inconsistency between this page and a signed agreement with a client, the signed agreement will prevail.

6. Contact Us for Compliance Inquiries

For inquiries regarding the compliance framework, data-handling practices, information-security controls or operational policies of Fidelity Matters Consulting, please contact Fidelity Matters Consulting through the contact details provided on this website.